About Us



History

We are in the international import and wholesale business worllwide since 1995. Our USA branch was established 2001. We have all the worldwide network to manufacture our profesional quality products at the best price.

Trade Mark Registeration

Grip Tight Tools is a US-Registered trade mark. registeration Number: 3,313,101

Our Customers

We sell to Hardware Wholsalers, Hardware Stores, Locksmith stores, Building supply houses, electric supply houses, Plumbing supply houses, Lumber yards and Chian stores.

Prices

Grip Tight Tools Prices are the most competitive prices in the industry. We manufacture our prodcuts oversease and we cut the middle man.

Our Target

Complete Customer Satisfaction. We approach our target by insuring immediate delivery and selling a quality prodcut that worth every Dollar our customer spend.

Return Policy

Griptighttools.com wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order.

 

We want you to be informed about the item(s) you are purchasing. We can help you choose the correct product you need. 1-877-599-GRIP(4747) In the event that you are unhappy with your purchase, we accept authorized* returns in their original condition and packaging within 30 days of shipment.

 

We will refund the purchase price less restocking charge. Restocking charges vary by item and may be as much as 25%. Original shipping charges are not refundable. If shipping was included with the purchase price the actual cost of shipping will be deducted from your refund. You are responsible for return shipping costs. *You must e-mail us at info@griptighttools.com to receive authorization for all returns. Unauthorized returns will not be accepted.

 

For items damaged during shipping, contact us immediately for further instructions. To process an exchange or a return on damaged items you MUST keep the original box and all packaging. We will assume the return shipping charges for defective products. As with all returns, please email us at info@griptighttools.com to receive authorization or simply refuse the shipment if the damage is evident at the time of delivery

Refusal of Delivery:

If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.

Backorderen Items:

Griptighttools.com makes every reasonable effort to maintain sufficient stock on hand, however availability is sometimes affected by our supplier. Should an item in your order be currently out of stock, we will contact you via phone and/or email. You will be provided with information regarding alternate colors or styles that would allow immediate shipment, as well as the opportunity to ship items separately or wait for the backordered item.